SEGUYA JOEL

IT Support Professional & Administrative Specialist

About

Highly adaptable and results-driven IT Support Professional with over 3 years of experience in data entry, computer systems, and administrative support. Proven ability to enhance operational efficiency, resolve technical issues, and streamline information management. Eager to apply strong problem-solving, communication, and digital proficiency to a dynamic IT role, driving impactful solutions and fostering continuous improvement.

Work Experience

Office Assistant

Ministry of Health

Jan 2022 - Present

Kampala, Central Region, UG

Managed comprehensive digital and physical documentation systems while providing essential IT support, optimizing inter-departmental communication for enhanced operational efficiency.

  • Managed and organized extensive digital and physical documentation, ensuring efficient retrieval and secure storage of critical office records.
  • Provided essential IT support and troubleshooting for office systems, resolving technical issues to minimize downtime and maintain operational continuity for staff.
  • Streamlined inter-departmental communication processes, fostering improved collaboration and information flow across the organization.
  • Contributed to overall office efficiency by proactively identifying and addressing administrative needs, supporting a productive work environment.

Housekeeping Assistant

Mr. Mukisa Malcom

Jan 2020 - Dec 2020

Kampala, Central Region, UG

Managed inventory records and cleaning schedules using spreadsheet tools, demonstrating adaptability and discipline in maintaining operational standards.

  • Maintained detailed inventory records and daily cleaning schedules using Microsoft Excel, optimizing resource allocation and operational planning.
  • Demonstrated exceptional adaptability and discipline in executing diverse tasks, contributing to a consistently organized and functional environment.
  • Implemented systematic tracking for supplies, enhancing efficiency and supporting cost-effective management of resources.

Data Entry Clerk

Mr. Dalious Tulinawe

Jan 2019 - Dec 2020

Kampala, Central Region, UG

Accurately entered and managed extensive data volumes, significantly improving database integrity and supporting the transition to digital record-keeping.

  • Accurately processed and managed large volumes of sensitive data, maintaining high standards of quality and confidentiality.
  • Enhanced database integrity and reduced data entry errors by over 25% through meticulous validation and quality assurance protocols.
  • Facilitated the successful transition of manual records to digital platforms, improving data accessibility and optimizing storage solutions.

Education

Computer Science

YMCA Institution

Jan 2024

Kampala, Central Region, UG

Secondary Education

Highland Secondary School

Jan 2012 - Dec 2018

Kisaasi, Central Region, UG

Secondary Education

Kololo High School

Jan 2012 - Dec 2015

Kampala, Central Region, UG

Primary Education

St. Paul C/U Primary School

Jan 2003 - Dec 2011

Kyebando, Central Region, UG

Volunteer

Youth Advocate

TASO Mulago

Jan 2015 - Dec 2019

Kampala, Central Region, UG

Engaged in youth sensitization and digital advocacy campaigns, contributing to community IT outreach and health information programs.

  • Led and participated in youth sensitization and digital advocacy campaigns, reaching a broad audience with critical information.
  • Contributed to community IT outreach initiatives, enhancing digital literacy and access to technology for underserved populations.
  • Supported health information programs, disseminating vital public health knowledge to community members.

Certificates

Communication - Online

Online Platform

Jan 2023

Leadership Training

Local Institute

Jan 2023

Photography Workshop

Local Workshop Provider

Jan 2023

Awards

Certificate of Appreciation

Dianah Kyaligoza

Jan 2018

Recognized for valuable contributions and dedication.

Publications

New Man

Pastor Chris Oyakhilome

Jan 2014

A publication by Pastor Chris Oyakhilome.

Languages

English

Skills

Technical Skills

  • Data Entry
  • Microsoft Office Suite
  • Computer Maintenance
  • Basic Networking
  • Typing (60+ WPM)
  • Digital Tools
  • Spreadsheet Tools
  • Microsoft Excel

Soft Skills

  • Leadership
  • Team Collaboration
  • Communication
  • Organization
  • Problem-solving
  • Attention to Detail
  • Adaptability
  • Discipline
  • Continuous Learning
  • Innovation

Software & Tools

  • Google Workspace
  • Email Communication
  • Digital Photography

Interests

Tech and Digital Content Creation

Swimming & Outdoor Adventures

Exploring New Cultures and Networking